Questions, answered

Yes. Everything ships from Canadian stock and is priced in CAD, so there's no USD conversion, no customs fees and no parcels stuck at the border. We ship anywhere in Canada.

Orders are packed and sent within 1 to 2 business days. Standard delivery takes 3 to 7 business days; express takes 2 to 3. You'll get a tracking number as soon as it's on the way.

Spend $75 or more in a single order and shipping is free — it's applied automatically at checkout. Under $75, a flat shipping rate is added.

No minimum — order a single can if you like. The only threshold worth knowing is $75, which unlocks free shipping across Canada.

We take all major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. Checkout is secure and encrypted, so your details stay safe.

Always. Message us through the contact page and a real person will get back to you quickly — before you buy or after your order lands.

Yes. A tracking number lands in your inbox the moment the parcel leaves. Tracking can sit still for a day or two between scans, which is normal for Canada Post.

No. We ship to every province and territory, and nowhere else.

Email us as soon as you spot the mistake. We can fix an address or cancel the order up to the moment the parcel leaves, usually within 1 to 2 business days.

We hold Canadian stock and sell to Canadians. The price you see is the price you pay before tax and shipping, with no USD conversion and no customs fee.

Pouches from ZYN, VELO and PABLO. All of them are slim, all-white and tobacco-free, with 20 or 22 pouches to a can depending on the brand.

Tuck one between your upper lip and gum and leave it there. A pouch lasts up to 45 minutes. Bin it when you're done. No smoke, no vapour, no spitting.

The number is the strength of one pouch. We sort the range into three tiers: mild under 10mg, medium from 10mg to 13mg, strong from 14mg up. You can filter the shop by tier.

Start mild or medium, and start with a flavour you already like. Polar Mint 11mg is the everyday mint. Honeydew 9mg and Red Fruits 9mg are gentle fruit options. The flavour picker on the home page shuffles a set of three if you'd rather not choose.

Experienced users only. If you're new to pouches, these are the wrong place to begin.

20 in ZYN and VELO cans, 22 in PABLO cans. Each product page lists the count.

Somewhere cool and dry, with the lid closed. Keep them out of direct sun and out of reach of children and pets.

Talk to your doctor first. We don't recommend these products for anyone pregnant or nursing, and we don't give medical advice.

Unopened cans, yes: within 30 days, with return shipping at your cost. Opened cans can't come back, for hygiene reasons. The full terms are in our Refund Policy.

Email us within 7 days with your order number and a photo of the damage. We replace or refund at our expense.

Same route: order number and a photo of what arrived. We send the right can or refund it, whichever suits you.

Yes. You must be 19 or older to order. We don't ship to anyone under 19 and we make no exceptions.