Policies
Refund & Return Policy
Unopened cans come back within 30 days. Damaged, faulty or wrong items are on us. Opened cans stay with you, for hygiene and safety reasons.
What you can return
- Unopened cans: within 30 days of delivery, for a refund of the product price. Shipping is non-refundable and return shipping is at your expense;
- Damaged, defective or incorrect items: we replace or refund at our expense. Contact us within 7 days of delivery with your order number and a photo.
What you can't return
- Opened cans;
- Items bought more than 30 days ago;
- Items marked final sale;
- Gift cards.
How to start a return
Email hello@ohmypouches.com with your order number and the reason for the return.
We reply within one business day with return instructions.
Refund timing
Once we receive and check your return, we refund your original payment method within 5 to 10 business days.
Your bank may need a few more days to post the refund.
Cancellations
You can cancel an order before it ships. Email us as quickly as you can.
Once an order enters processing, we can't guarantee the cancellation.
Questions
Write to hello@ohmypouches.com. We reply within one business day.
Last updated: October 9, 2026.