Privacy Policy

Oh My Pouches (“we”, “us”) respects your privacy and complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information we collect

• Order & account information — name, shipping/billing address, email, phone number, and payment details you provide at checkout
• Age verification — a confirmation that you meet the legal age of majority in your province
• Site activity — pages visited, referring site, browser and device information, IP address, and cookie data via Shopify analytics and any marketing pixels we enable

How we use your information

• To process, fulfil, and ship your orders
• To contact you about your order or respond to your inquiries
• To send marketing emails, but only if you have opted in (you can unsubscribe at any time)
• To improve our site, catalogue, and customer experience
• To comply with legal, tax, and fraud-prevention obligations

Who we share information with

We share personal information only with service providers who need it to run our business: Shopify (our e-commerce platform), payment processors, shipping carriers, and email marketing tools. We never sell your personal information.

Cookies

Our site uses cookies to keep your cart working, remember your preferences, and measure site performance. You can disable cookies in your browser, but some features may stop working.

Data retention

We keep order and account records for as long as required by Canadian tax and business law (typically 7 years).

Your rights

You have the right to access, correct, or request deletion of your personal information. Email hello@ohmypouches.com and we’ll respond within 30 days.

Contact

Questions about privacy: hello@ohmypouches.com.