Policies

Shipping Policy

We ship within Canada only, from Canadian stock. Orders are packed within 1 to 2 business days and every parcel is tracked.

Processing time

We pack and hand over orders within 1 to 2 business days, Monday to Friday, holidays excluded.

You get a shipping confirmation by email with a tracking number the moment your order leaves.

Remote areas take longer: the northern territories and rural addresses sit outside these estimates.

Orders of $75 CAD or more, before tax, ship free with standard shipping anywhere in Canada. The discount applies itself at checkout.

Checkout calculates shipping from your address and order total. All rates are shown in CAD.

Spotted a mistake? Email us right away. We can correct an address up to the moment the parcel leaves.

Once an order has shipped, we can't change the delivery address. Please double-check it before you place your order.

Email hello@ohmypouches.com within 7 days of the delivery date shown by the carrier. Include your order number and photos of any damage.

We replace the order or refund it, at our expense.

We don't ship outside Canada.

You must be 19 or older. We don't ship to anyone under 19.

Write to hello@ohmypouches.com. We reply within one business day.

Last updated: October 9, 2026.