Policies
Terms of Service
By using ohmypouches.com and placing an order, you agree to the terms below. If you don't agree, please don't use the site.
1. Who we are
Oh My Pouches is a Canadian online store selling pouches from ZYN, VELO and PABLO. We operate at ohmypouches.com.
2. Eligibility
You must be 19 or older to use this site and to order from it, and you need a Canadian shipping address.
By placing an order, you confirm that you meet both requirements. We don't knowingly sell to anyone under 19.
3. Health notice
Our products are for adults only. They are not intended for anyone under 19, or for people who are pregnant or nursing.
Talk to your healthcare provider if you have a medical condition or take medication.
We make no health claims. These products are not evaluated by Health Canada as a treatment for any condition, and nothing on this site is medical advice.
4. Product information
We describe products as accurately as we can. Manufacturers change formulas, strengths and packaging from time to time, so colours and details may differ slightly from the page.
We may update product information at any time.
5. Pricing and payment
All prices are in Canadian dollars (CAD) and exclude applicable taxes, which checkout adds.
We reserve the right to correct pricing errors and cancel affected orders with a full refund.
6. Orders
Placing an order is an offer to purchase. We may accept or decline any order.
We may cancel an order after acceptance if the product is unavailable, we suspect fraud or there is a pricing error. We refund cancelled orders in full.
7. Shipping, returns, refunds
Our Shipping Policy and Refund Policy govern these.
8. Intellectual property
The Oh My Pouches name, site design and site content belong to Oh My Pouches.
ZYN, VELO and PABLO names and logos belong to their respective owners. We use them to identify the products we sell.
9. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to a product or the site is limited to the amount you paid for the product.
We are not liable for indirect, incidental or consequential damages.
10. Governing law
The laws of the Province of Ontario and the federal laws of Canada that apply there govern these terms. The courts of Ontario have exclusive jurisdiction over disputes.
11. Changes
We may update these terms at any time. The version posted on this page is the current one.
12. Contact
Last updated: October 9, 2026.